The mission statement of Heart to Heart Hospice encompasses our philosophy of care:
Making a difference by providing compassionate care from our heart to enhance the quality of life for those with life-limiting illnesses and their loved ones.
The Heart to Heart Hospice values are captured in Our Heart’s Desires – the 12 tenets that guide our attitude, our approach, and our actions:
Our Heart’s Desires:
Making a difference through compassionate care
Providing excellent customer service
Providing a rapid response to all patients’ needs
Exhibiting professionalism at all times
Providing presence at the most important moments including at the journey’s end
Exhibiting excellence in all we do
Showing respect toward all others
Meeting or exceeding industry standards of quality care
Making a professional commitment to address all emotional and spiritual needs
Having integrity by always doing the Right Thing
Demonstrating dedication to our patients, families, referral sources, our company and to each other
Supporting each other through teamwork