SCWA 2021 Convention & EXPO

REGISTER EARLY & SAVE! EARLY BIRD DEADLINE IS May 26, 2021

Note: You will have the option to add additional registrations from your company prior to completing your payment. Reminder all Registrations require a unique email address.

Agenda

Tuesday, June 8

6:00 PM

Event Start

6:00 PM - 8:00 PM

SCWA Happy Hour at the Hampton Hotel

Meet your friends at the Hampton Hotel to kick off your 2021 SCWA EXPERIENCE

Wednesday, June 9

8:30 AM - 6:30 PM

Convention Registration

9:30 AM - 10:30 AM

Pre-Convention Devotion

Enjoy a motivational start to your SCWA EXPERIENCE with industry friends.

10:30 AM - 11:30 AM

CEO Forum

Michael speaks on topics of handling disruption; plus helping create amazing customer service for service centered industries.

1:00 PM - 6:00 PM

EXPO Hours

1:30 PM - 2:30 PM

OSHA - New Guidelines for the Car Wash (Hazmat Guide)

Compliance Assistance Specialist/VPP Coordinator - OSHA Fort Worth Area Office

2:30 PM - 3:30 PM

Mini Express Conversions

This presentation is an interactive opportunity for car wash owners to discuss the Pros and Cons of turning a Self-Serve Operations into a short tunnel.

3:30 PM - 4:30 PM

Cash in on Common Customer Wants & Needs

This presentation will show how simple it can be to be able to provide money-making solutions that target common vehicle cleaning needs, as well as newer customer service requests, like ceramic coating application.

4:30 PM - 5:30 PM

5 Steps to Get the Employee Performance You Want

This program will provide a 5-step process that will really assist a manager to achieve meaningful behavior changes in performance with their people.

4:30 PM - 6:00 PM

Welcome Reception in EXPO Area

6:30 PM - 7:30 PM

SCWA Happy Hour at the Hampton Hotel

Meet your friends at the Hampton Hotel at the Hampton Hotel

Thursday, June 10

7:00 AM - 5:00 PM

Convention Registration

7:30 AM - 8:30 AM

Continental Breakfast

8:00 AM - 9:00 AM

Car Wash Investor Basics

A Panel of Experienced Car Wash Operators available to address New Investor and Renovation Issues.

Detailing Options for Your Wash

Determine the Value of Your Car Wash

Fraudulent Claims, Labor & Other Business Issues

Managers Insights, Best Practices

Open Mic

Targeted Marketing to Attract Top Talent

Training 101 (Best Training Programs)

Understanding Your Car Wash Insurance Coverage

9:00 AM - 10:00 AM

Conveyor/Exterior Idea Exchange

Breakout sessions discussing challenges & practical solutions for Conveyor/Full Serve and Exterior/Express Operations

Detail Operations Idea Exchange

Breakout sessions discussing challenges & practical solutions for Detail Operations

Self-Serve/Automatic Idea Exchange

Breakout sessions discussing challenges & practical solutions for Self-Serve & Automatic (IBA) Operations

10:15 AM - 10:30 AM

Break

10:30 AM - 11:00 AM

Presentation of the 2021 SCWA Lifetime Achievement Award: Sonny Fazio (1926-2013)

Welcome: Jeff Blansit

10:30 AM - 11:30 AM

GENERAL SESSION - Keynote Address & Presentation of the 2021 SCWA Lifetime Achievement Award: Sonny Fazio (1926-2013)

Presentation of the 2021 SCWA Lifetime Achievement Award: Sonny Fazio (1926-2013)

12:00 PM - 1:00 PM

Attendee Lunch with Exhibitors

1:05 PM - 5:00 PM

EXPO Hours

1:30 PM - 2:30 PM

Simple Social Media Tips for Car Wash Owners

Presented by WashMore Media, a full services car wash advertising agency that services over 70 car washes across the country. From digital and social media to website and brand creation, we handle any and all marketing needs for our car wash clients.

2:30 PM - 3:30 PM

Women Changing the Car Wash Landscape

This session will focus on the significant impact and strides women are having on the car wash industry.

3:30 PM - 4:30 PM

Tips for Promoting & Growing Wash Club Memberships

We will discuss and provide an overview of our sales process, training ideas and concepts, dive into tips and tools we've discovered to grow Wash Club Membership programs.

4:30 PM - 5:30 PM

COVID-What You Really Need to Know Now

What you and your business need to know and understand about SARS-CoV-19.

6:00 PM - 11:00 PM

SCWA Heads to Billy Bob's

Enjoy an Evening of Fun, Food & Friends *Ticket is required EVENT IS SOLD OUT

Friday, June 11

8:00 AM - 9:00 AM

Behind the Mask - Creating A Customer Focused Culture In the New Landscape

Characteristics Of Great Car Wash Managers

Mini Express Conversions

Options for Detailing at a Car Wash: From Re-invented Express to High-end Ceramic Coating

Virtual Car Wash Tour - 808 Car Wash - Kapulei, Hawaii

Get an up close and personal virtual tour of the new Car Wash 808 Express plus operational ideas from owner Rick Price. The Car Wash is located in Kapulei, Hawaii.

9:15 AM - 10:15 AM

Behind the Mask - Creating A Customer Focused Culture In the New Landscape

Characteristics Of Great Car Wash Managers

Handling Labor Issues on the Detailing Side

Mini Express Conversions

Virtual Car Wash Tour - 808 Car Wash - Kapulei, Hawaii

Get an up close and personal virtual tour of the new Car Wash 808 Express plus operational ideas from owner Rick Price. The Car Wash is located in Kapulei, Hawaii.

10:45 AM - 11:45 AM

Adapting to Change in Today's Car Wash World

12:00 PM - 1:00 PM

Closing Luncheon

Introduction of 2021-2022 SCWA Officers & Directors

5:00 PM

Event End

Speakers