Communications Executive Leadership Academy - Spring 2020
Communications Executive Leadership Academy - Spring 2020
Communications Executive Leadership Academy - Spring 2020
Preparing Emergency Communications Executives of the Future!
April 13 - 17, 2020  ·  Orleans Parish Communication District (New Orleans 911/311)

POSTPONED UNTIL FALL 2020

After the success of the inaugural session of CELA in the Fall of 2019, and interest from industry professionals across the nation, OPCD has decided to host CELA Spring 2020!

As the emergency communications industry prepares for rapid change and the implementation of Next Generation 9-1-1 services, it is imperative that our cadre of leaders are experts in guiding change and being innovative in their thinking.  The Communications Executive Leadership Academy (CELA) is designed to challenge current or aspiring Directors of Emergency Communications Center and arm them with baseline knowledge of what is to come.  Come spend a week in New Orleans with the leadership of the Orleans Parish Communication District (New Orleans 911/311) and hear their stories of success, failure and collaborate with our industry leaders.  

HOTEL BOOKING INFORMATION WILL BE POSTED SHORTLY

Registration

Registration Options
Full Course
0.00 USD

Agenda
9:00 AM - 9:45 AM
9:00 AM - 9:45 AM
Welcome & Ice Breakers
Come meet the leadership of OPCD and your fellow classmates for the week!!
10:00 AM - 11:00 AM
10:00 AM - 11:00 AM
PSAP Tour
Tour the Warren E. McDaniels, Sr. 9-1-1 Center, which serves as the City of New Orleans PSAP, processing more than 1 million calls, annually. The OPCD team will also will share plans for the upcoming building expansion.
11:00 AM - 12:30 PM
11:00 AM - 12:30 PM
#SHOWUP: Defining Service Excellence in your PSAP
#SHOWUP clearly defines the service expectations of staff on each and every interaction they have.
12:30 PM - 2:00 PM
12:30 PM - 2:00 PM
Lunch
2:00 PM - 3:15 PM
2:00 PM - 3:15 PM
How to Build an A+ Quality Assurance Program
3:30 PM - 5:00 PM
3:30 PM - 5:00 PM
Strategic Planning for the Emergency Communications Center
Emergency Communications Centers (ECC) have begun evolving into complex and demanding organizations. As a leader, this can be overwhelming; a strategic plan will help you maintain a focus that will ensure your agency thrives.
9:00 AM - 12:00 PM
9:00 AM - 12:00 PM
Creating a Culture of #WINNING in Your PSAP
12:00 PM - 1:30 PM
12:00 PM - 1:30 PM
Lunch
1:30 PM - 3:00 PM
1:30 PM - 3:00 PM
Impacts of New Laws Affecting 9-1-1
In this session, we will provide a full breakdown of pending legislations impacting the public safety industry and 9-1-1, including the 9-1-1 SAVES Act and the federal NG9-1-1 rules.
3:15 PM - 5:00 PM
3:15 PM - 5:00 PM
Building Your Agency's Brand Through Social Media
Learn how to use different social media platforms to build the brand of your agency, control the message surrounding current issues and become a thought leader in the industry and your community.
9:00 AM - 12:00 PM
9:00 AM - 12:00 PM
Breakdown of HR Laws
Enjoy an in depth look into human resources laws that relate to our industry, including the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA). We will also cover innovative recruitment, retention and compensation programs.
12:00 PM - 1:30 PM
12:00 PM - 1:30 PM
Lunch
1:30 PM - 3:00 PM
1:30 PM - 3:00 PM
Tour: New Orleans Real-Time Crime Center
3:15 PM - 5:00 PM
3:15 PM - 5:00 PM
Exploring the 9-1-1 Director's Role During Major Emergencies
9:00 AM - 10:30 AM
9:00 AM - 10:30 AM
What is Next Generation 9-1-1 and How Can We Prepare for It?
A great many 9-1-1 professionals cannot truly define what Next Generation 9-1-1 really is. After this session, you will have an expert understanding of what is to come, how we will get there and the part you can play in shaping the future of 9-1-1.
10:45 AM - 12:30 PM
10:45 AM - 12:30 PM
Political Savviness for the 9-1-1 Director
Leadership in government requires a solid understanding of the political climate and how to navigate the storms. Learn to study and understand your current environment, build political capital and experience lasting success in a government industry.
12:30 PM - 2:00 PM
12:30 PM - 2:00 PM
Lunch
2:00 PM - 5:00 PM
2:00 PM - 5:00 PM
Leading with a "People First, Employee Second" Mentality
8:00 AM - 9:30 AM
8:00 AM - 9:30 AM
Possible Breakfast and Learn
9:30 AM - 11:00 AM
9:30 AM - 11:00 AM
Creating a Culture of Accountability and Reliability in the PSAP
11:00 AM - 12:30 PM
11:00 AM - 12:30 PM
Lunch
12:30 PM - 1:45 PM
12:30 PM - 1:45 PM
Budget Building in the Modern Day PSAP
2:00 PM - 3:15 PM
2:00 PM - 3:15 PM
Consolidation: Let's Have That Difficult Conversation
3:30 PM - 5:00 PM
3:30 PM - 5:00 PM
Roundtable: Various Topics Impacting 9-1-1 Leaders in the 21st Century
Speakers

No records found.

Hotels
ATTENDEES

A total of 23 people have registered so far. The following 23 have opted to share their information.

DeKalb County E-911

St Charles Parish Communications

St Charles Parish Communications

Dallas Police Communications

Bexar County Sheriff's Office

OPCD

Plaquemines Parish Sheriff’s Office

OPCD

Georgetown University Police Department

OPCD

N/A

RapidSOS

Grady Health Care

Lafourche Parish Sheriff Office

St Charles Parish Communications

OPCD

Hexagon

Plaquemines Parish Government

Grady EMS

Fulton County Emergency Services

Atlanta Police Department

Grady EMS

Atlanta Police Department

No records found.

LOCATION
Orleans Parish Communication District (New Orleans 911/311), 118 City Park Ave, New Orleans, LA 70119
Map
Location: Orleans Parish Communication District (New Orleans 911/311), 118 City Park Ave, New Orleans, LA 70119

DATE

April 13 - 17, 2020

LOCATION

Orleans Parish Communication District (New Orleans 911/311)
New Orleans, LA
Orleans Parish Communication District (New Orleans 911/311), 118 City Park Ave, New Orleans, LA 70119

ALREADY REGISTERED?

OTHER EVENTS

Events Calendar

EVENT CONTACT

Tyrell Morris
504-671-3911
http://www.911nola.org