Communications Executive Leadership Academy

Preparing Emergency Communications Executives of the Future!

December 2 - 6, 2019 · Orleans Parish Communication District (New Orleans 911/311)

As the emergency communications industry prepares for rapid change and the implementation of Next Generation 9-1-1 services, it is imperative that our cadre of leaders are experts in guiding change and being innovative in their thinking. The Communications Executive Leadership Academy (CELA) is designed to challenge current or aspiring Directors of Emergency Communications Center and arm them with baseline knowledge of what is to come. Come spend a week in New Orleans with the leadership of the Orleans Parish Communication District (New Orleans 911/311) and hear their stories of success, failure and collaborate with our industry leaders.

Registration

Registration Options

Full Course

0.00 USD

Agenda

Monday, December 2

9:00 AM - 9:45 AM

Welcome & Ice Breakers

Come meet the leadership of OPCD and your fellow classmates for the week!!

10:00 AM - 11:00 AM

PSAP Tour

Tour the Warren E. McDaniels, Sr. 9-1-1 Center, which serves as the City of New Orleans PSAP, processing more than 1 million calls, annually. The OPCD team will also will share plans for the upcoming building expansion.

11:00 AM - 12:30 PM

#SHOWUP: Defining Service Excellence in your PSAP

#SHOWUP clearly defines the service expectations of staff on each and every interaction they have.

12:30 PM - 2:00 PM

Lunch

2:00 PM - 3:15 PM

How to Build an A+ Quality Assurance Program

3:30 PM - 5:00 PM

Strategic Planning for the Emergency Communications Center

Emergency Communications Centers (ECC) have begun evolving into complex and demanding organizations. As a leader, this can be overwhelming; a strategic plan will help you maintain a focus that will ensure your agency thrives.

Tuesday, December 3

9:00 AM - 12:00 PM

Creating a Culture of #WINNING in Your PSAP

12:00 PM - 1:30 PM

Lunch

1:30 PM - 3:00 PM

Impacts of New Laws Affecting 9-1-1

In this session, we will provide a full breakdown of pending legislations impacting the public safety industry and 9-1-1, including the 9-1-1 SAVES Act and the federal NG9-1-1 rules.

3:15 PM - 5:00 PM

Building Your Agency's Brand Through Social Media

Learn how to use different social media platforms to build the brand of your agency, control the message surrounding current issues and become a thought leader in the industry and your community.

Wednesday, December 4

9:00 AM - 12:00 PM

Breakdown of HR Laws

Enjoy an in depth look into human resources laws that relate to our industry, including the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA). We will also cover innovative recruitment, retention and compensation programs.

12:00 PM - 1:30 PM

Lunch

1:30 PM - 3:00 PM

Tour: New Orleans Real-Time Crime Center

3:15 PM - 5:00 PM

Exploring the 9-1-1 Director's Role During Major Emergencies

Thursday, December 5

9:00 AM - 10:30 AM

What is Next Generation 9-1-1 and How Can We Prepare for It?

A great many 9-1-1 professionals cannot truly define what Next Generation 9-1-1 really is. After this session, you will have an expert understanding of what is to come, how we will get there and the part you can play in shaping the future of 9-1-1.

10:45 AM - 12:30 PM

Political Savviness for the 9-1-1 Director

Leadership in government requires a solid understanding of the political climate and how to navigate the storms. Learn to study and understand your current environment, build political capital and experience lasting success in a government industry.

12:30 PM - 2:00 PM

Lunch w/Motorola Solutions

2:00 PM - 5:00 PM

Leading with a "People First, Employee Second" Mentality

6:30 PM - 8:00 PM

Dinner w/Motorola Solutions

Friday, December 6

8:00 AM - 9:30 AM

QuickBase Breakfast and Learn

QuickBase is providing delicious breakfast, during which there will be networking, then technology presentations and demonstrations with Director Morris

9:30 AM - 11:00 AM

Creating a Culture of Accountability and Reliability in the PSAP

11:00 AM - 12:30 PM

Lunch

12:30 PM - 1:45 PM

Budget Building in the Modern Day PSAP

2:00 PM - 3:15 PM

Consolidation: Let's Have That Difficult Conversation

3:30 PM - 5:00 PM

Roundtable: Various Topics Impacting 9-1-1 Leaders in the 21st Century

Speakers