IHA's 21st Annual Virtual Health Literacy Conference

Registration is Closed

IHA’s Annual Health Literacy Conference draws professionals from all over the world. This premier event offers something for everyone in the field of health and human services. Whether you work directly with the public or behind the scenes, in patient education or in research, at a small non-profit or a large corporation – the opportunities are endless.

PLEASE NOTE! You must be a member of the IHA Health Literacy Solutions Center to register. Current Solutions Center members log into your account to get the registration code found under your profile. If you are not a member, please create a free account by visiting the Health Literacy Solutions Center

For questions, please email us at conference@iha4health.org.

Strengthening Our Health Literacy Efforts: Insights, Rejuvenation, and Innovation

We have been living and working during a pandemic, as well as participating in and bearing witness to profound social upheaval and transformation.  We've had to grapple with personal, workplace, community, and policy issues. Yes, we state the obvious; but this year's conference calls for a pause to consider it's full weight and impact.

We know the consequences of inaccessible information. Daily, we see how health literacy insights continue to resonate and offer value for improving all levels of communication, for helping people take action, for reducing health disparities, and for moving toward health equity. In the last 2 years we have seen unprecedented instances of misinformation and disinformation in health communication. Norms we’ve used to navigate may not apply anymore. This change has taken a toll on us all. How can we be our best selves to move forward as effective servant-leaders?

This year's conference will offer opportunities to reflect on the current state of affairs. It will prompt us to engage in creative problem-solving. And, it will empower our moving forward - finding our way through, and helping shape, this new landscape. Each day of the conference focuses on a topic that is critical to our understanding and serving in the new world.  

Day 1: Health Literacy at the Heart of Communication.

Clear communication may no longer be good enough. Misinformation and disinformation is rampant. Media messages are mixed and confusing. How do we best support those we serve? How do we connect with trusted messengers to help people make good decisions for themselves and their loved ones?

Day 2: Nurturing Our Resiliency for the Work Ahead.

We cannot pretend that everything is okay. Our once resilient and stable mental health is trickling away daily -- and many of us are running on reserves. The public has become polarized and desensitization is setting in; this makes our work all the more exhausting. We learn from our colleagues in the health literacy community, and we gain strength from knowing we are not alone.  To be effective servant-leaders, we explore ways to reset, refresh, and move forward with strength, purpose, and grace.

Day 3: Health Literacy Post-Pandemic: Strategic Planning & Innovations.

Many have learned valuable lessons for effectively advancing health literacy toward health equity. What can we learn from them? We look at models for success with insight and direction for moving forward.

Important Information Regarding Workshop Capacities

Workshops and Connection Cafes are interactive sessions intended for participants to connect with one another in real time to exchange ideas and practice specific skills. Speakers request that we limit, or cap, session attendance to improve the experience and quality of exchange of ideas between participants, thus providing a richer learning environment.

At this time, these 4 sessions have reached their capacity:

  • Always Use Teach-back! A Centerpiece of Organizational Health Literacy
  • COVID-19 Communication Cafe: Health Literacy-Based Strategies for a Changing Information Environment
  • Innovate to Communicate Workshop: Train the Trainer for Health Literacy Workforce Training
  • Storytelling as a Public Health Strategy to Address Inequities in Maternal Health

But there is good news!

There are still a couple of ways you can view these sessions:

  1. Participants who registered for these sessions have until 10 minutes before the start of the session to join the meeting. After this time, these seats will become available on a first-come, first-served basis. To access these seats, you must enter the Zoom waiting room the day of the session, which you can do on the conference platform. 
  2. Each of these session will be recorded and made available within 24 hours of the live session. Check back the next day on the conference platform and you will find a link to the session recording.

AGENDA: On-Demand Sessions

Icons and Plain Language in Written Home Care Instruction

Jennifer Reynolds, RN, CAPA

Using Media to Improve Mental Health Literacy in the Asian American Community

Ashley Benhayoun

Julia Zhong, BS

Tse Yen Tan, BA

Yu Kyung Lee, BA

Franzel Tablan, BS

Brandon Lee

Supportive Housing Resident Engagement in Wellness Programming

Anne Hanford, MPH CHES

Nancy Southwell, MSW

Exploring the role of health literacy in addressing health inequalities in Liberia, West Africa

Crystal D. Daugherty, PhD

Personal and Organizational Health Literacy: Let's Evolve and Shift Narratives

Terri Y. McGuire, MPH, MHS, PA-C

One Recipe At A Time: How An Innovative Teaching Kitchen Can Create Positive Health Outcomes

Mercedes Harris, PharmD

Philborne Barnum, Chef

Facilitating participant-centered online qualitative health research during the COVID-19 pandemic

Michelle L. D'Abundo, PhD, MSH, CHES

Paul Franco, PhD, MBS

Health Literacy Considerations in NCCN Guidelines for Patients®

Tanya Fischer, MEd, MSLIS

Communication, Education, and Vaccination: Health Literacy and Vaccine Confidence

Russell A. Bennett, MBA, CHIE

Amanda Aguirre, M.A., R.D.

Hari Camino

Health Literacy 101

Michael Villaire, MSLM

Download the OnDemand Sessions PDF here.

Agenda - Live Sessions (Pacific Time)
8:30 AM - 8:45 AM
8:30 AM - 8:45 AM
11:15 AM - 12:15 PM
12:00 PM - 1:30 PM
12:00 PM - 1:30 PM
Session is limited to 50 registrants to maximize participant experience.
8:00 AM - 8:10 AM
8:00 AM - 8:10 AM
8:30 AM - 9:30 AM
9:45 AM - 10:45 AM
12:30 PM - 1:30 PM
12:30 PM - 1:30 PM
Session is limited to 30 registrants to maximize participant experience.
9:30 AM - 11:00 AM
9:30 AM - 11:00 AM
Session limited to 75 registrants to maximize participant experience.
11:30 AM - 1:00 PM
11:30 AM - 1:00 PM
Session is limited to 50 registrants to maximize participant experience.
12:00 PM - 1:00 PM
1:15 PM - 1:30 PM
1:15 PM - 1:30 PM
John Snow, Inc.
University Health Network
Clinical Systems Analyst
at Johns Hopkins Bayview Medical Center
Patient Partner
University Health Network
Manager, Patient Education and Engagement
University Health Network
Project Manager
Wisconsin Health Literacy
Clinical Informaticist
Johns Hopkins Hospital
Clinical Director
Relational Trauma Recovery
Associate Policy Researcher
RAND Corporation
Clinical Director
Center for Social Dynamics
Clinical Director
Center for Social Dynamics
Recreation Manager
City of La Habra
Director of Resilience and Positive Psychology Training at the Positive Psychology Center
University of Pennsylvania
President & CEO
Regional Center for Border Health, Inc
Behavior Analysis
Revitalize Counseling Services
News Literacy Project
Principal & Founder
TAP Wellness Coaching
Health Communication Consultant
John Snow, Inc.
Professor of Practice at Interactive Media & Games Division of the School of Cinematic Arts
University of Southern California
Senior Lecturer
Harvard T.H. Chan School of Public Health
Medical Writer, Patient Information
National Comprehensive Cancer Network (NCCN)
Corporate Compliance Officer
Nuvance Health
Associate Professor
Seton Hall University
Culinary & Nutrition Director
Five Loaves & Two Fish Healthy Teaching Kitchen
Founder & Pharmacist
Five Loaves & Two Fish Healthy Teaching Kitchen
Physician Assistant/Consultant
eVolve Health and Wellness Community
Assistant Professor of Health Communication
Northern Kentucky University
Deputy Executive Director
Urban Pathways
Total Wellness Project Coordinator
Urban Pathways
Bard High School Early College Queens
Postgraduate Researcher
MD Candidate
Yale School of Medicine
Postgraduate Associate
Postgraduate Research Associate
Yale Child Study Center
Undergraduate Student Researcher
Director General
Satya Social Purpose Communication Studio
Institute for Healthcare Advancement
Six Dimensions
Academic Coordinator
Mississippi State University
Vice President of Nursing Excellence
Children's Health
Assistant Professor
University of North Texas Health Science Center
Director for Research and Clinical Innovation
Medical City Dallas
Assistant Professor/Clinical Executive
UNT Health Science Center/SaferCare Texas
Associate Professor and Parker Endowed Professor of Nursing
Texas Christian University
Social Worker
Mount Sinai Health System
Director of Health Education
The Mount Sinai Health System
National Partnerships and Northstar Business Development Specialist
Literacy Minnesota
Research Associate
CommunicateHealth, Inc.
Health Communication Associate
CommunicateHealth, Inc.
Deputy Director, Campus COVID-19 Vaccination and Mitigation Initiative
American College Health Association
Content Strategist
CommunicateHealth, Inc.
Senior Health Communication Manager
CommunicateHealth, Inc.
Speaker, Improviser, Facilitator of Fun
A-Ha! Method Podcast
Creator and Executive Director
Communicate For Health Justice (CFHJ)
Assistant Professor of Pediatrics
The Ohio State University College of Medicine
Clear Language Lab Program Director
Literacy Works
Chief Consultant and Group Facilitator
Six Dimensions
Six Dimensions
Executive Director
End of Life Choices New York
Registered Nurse
Culture Advantage
Associate Professor
Oregon Health & Science University
Institute for Healthcare Advancement

No records found.

Continuing Education Credits (CEC) Information


Up to 30.75 CEC are available for Live lectures, Workshops, Connection Cafes, and On-Demand sessions in the following categories:

  • Certified Health Education Specialists (CHES/MCHES) 30.75 CEC
  • California Nursing (CNE) 30.75 CEC
  • Certified in Public Health (CPH) 30.75 CEC
  • Librarians (MLA) 29.75 CEC
  • Certified Professional in Healthcare Quality (CPHQ) 29.75

Up to 13.25 CEC are available for Live lectures, Workshops, and Connection Cafes only in the following categories:

  • Continuing Medical Education (CME) 13.25 CEC
  • National Association of Social Workers (NASW) 13 CEC

Up to 2 CEC are available for BCBA and BCaBA certificants. For these sessions only:

  • Patient Burnout: Helping Patients to Achieve Their Health Goals
  • Tools for Fighting Burnout, Depression and Anxiety


Up to 7.5 CEC are available for Posters only in the following categories:

  • Continuing Medical Education (CME) 7.5 CEC
  • Certified Health Education Specialist (CHES/MCHES) 7.5 CEC

*Please note, the amount of credits you receive depends on the sessions you view and the type of credit you are seeking. If you are seeking credits for another accrediting organization, we can send you a Certificate of Attendance and you may submit this certificate to your own credentialing board to see if you can obtain transferable CEC’s from your board.

To Receive Continuing Education Credits

On the website, the available credits for each session (both live and on-demand) will be listed. Be sure to look beforehand as some credits are only available for live sessions.

To qualify for CEC, you must attend the full session and complete an evaluation for each session attended on Survey Magnet. For posters, you must pass a post test for each poster viewed. You can access Survey Magnet by visiting the conference homepage and clicking “Evaluations” or by visiting Survey Magnet directly[EJ1] . Your login credentials to access the surveys are the same as the conference website. Please check your inbox for the welcome email or you can email support@cadmiumcd.com for additional assistance.

Once you have completed your Session and Overall evaluations, a CE certificate will be generated in the system with the number of credits earned.

Since all sessions are being recorded, you will have access to all the sessions. The recordings of the sessions will be available until May 12, 2023.

Accreditation Statements

Certified Behavioral Analysts

This program is Approved by the Behavior Analyst Certification Board® for 2 continuing education contact hours.

Certified Health Education Specialists

Sponsored by the Institute for Healthcare Advancement, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 0 total Category I continuing education contact hours. Maximum advanced level CECH available are 38.25. Continuing Competency credits available are 0. Provider ID#: 101864.

California Nurses

Institute for Healthcare Advancement is a provider approved by the California Board of Registered Nursing, CEP# 11933, for up to 30.75 contact hours.

Certified in Public Health

This activity is approved for up to 30.75 credits accepted by the National Board of Public Health Examiners' Certified Public Health (CPH) recertification program.

Certified Professional in Healthcare

This program is Approved by the National Association for Healthcare Quality for 29.75 continuing education contact hours.

Physicians Accreditation Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Loma Linda University School of Medicine and Institute for Healthcare Advancement. The Loma Linda University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

  • Disclosure Statement : This program has been planned and implemented in accordance with ACCME essentials and standards. The Loma Linda University School of Medicine Office of Continuing Medical Education relies on its CME faculty to provide program content that is free of commercial bias. Therefore, in accordance with ACCME standards, any faculty and/or provider industry relationships will be disclosed and resolved.


This activity is approved for a maximum of 29.75 contact hours by the Medical Library Association (MLA).

Social Workers

This program is Approved by the National Association of Social Workers (Approval # 886777826-4220) for 13 continuing education contact hours.

Overall Objectives

  • As a result of attending this conference, attendees will be able to identify at least one health literacy solution that I can use in my work.
  • As a result of attending this conference, attendees will be able to evaluate patient/client education program(s) to determine if health literacy solutions would be appropriate.
  • As a result of attending this conference, attendees will be able to demonstrate the importance of using health literacy practices to the meet needs of my organization and/or target population.

Disclosure Statement

All relevant financial relationships of speakers, moderators, and planners will be disclosed to participants prior to the conference.


If you have any questions regarding continuing education credits, please reach out to Eskarlethe Juarez at ejuarez@iha4health.org.