By the end of this session, participants will be able to: 1. Stay current on health issues affecting clients and know where to find answers to difficult questions. (Knowledge Base - 1.0) 2. Understand basic principles of verbal and non-verbal communication. (Communication - 0.25) 3. Listen actively, communicate with empathy and gather information in a respectful manner. (Communication - 0.5) 4. Give information to clients and groups in a clear and concise way. (Communication - 0.25)