By the end of this session, participants will be able to: 1. Stay current on health issues affecting clients and know where to find answers to difficult questions. (Knowledge Base - 1.0) 2. Understand basic principles of verbal and non-verbal communication. (Communication - 0.25) 3. Listen actively, communicate with empathy and gather information in a respectful manner. (Communication - 0.5) 4. Give information to clients and groups in a clear and concise way. (Communication - 0.25) Join Zoom Meeting https://us02web.zoom.us/j/88147023749?pwd=Yk9tMlFXcEVyZUE4ZXlkdGxqODFRQT09 Meeting ID: 881 4702 3749 Passcode: 851371 One tap mobile +13462487799,,88147023749#,,,,*851371# US (Houston) +16699006833,,88147023749#,,,,*851371# US (San Jose) Dial by your location +1 346 248 7799 US (Houston) +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 312 626 6799 US (Chicago) +1 929 205 6099 US (New York) +1 301 715 8592 US (Washington DC) Meeting ID: 881 4702 3749 Passcode: 851371 Find your local number: https://us02web.zoom.us/u/kbKK8Zxxmq