A utility strike is stressful, but what follows can be even more challenging if you’re not prepared. In this dynamic 45-minute session, professional damage claim investigators Jim and Tony will use short, real-world scenarios to show contractors exactly how an incident is reviewed and why certain cases are won or lost. Attendees will learn how investigations unfold, what red flags investigators watch for, and how gaps in photos or documentation can shift responsibility. The presenters will break down the difference that good communication, accurate details, and timely documentation make in determining liability and outcomes. Whether you’re a seasoned operator or leading a crew, this session will give you a clearer understanding of how to protect your team, your work, and your bottom line after a strike occurs. Practical tips, candid insights, and a few laughs are guaranteed… especially if someone lands in the hot seat.