This session explains the critical communication tools that keep excavation projects safe and coordinated: Positive Response, Watch & Protect and required ticket comments. Attendees will explore how each component works, when they are required and how they help excavators and facility owners stay aligned throughout the life of a ticket. We’ll break down best practices for submitting clear status updates, documenting actions taken, requesting onsite monitoring and providing comments that meet statutory and operational requirements. The session also highlights common issues that lead to miscommunication or unnecessary delays, with guidance on how to prevent them. Participants will leave with a strong understanding of how timely and accurate communication supports safer digs, reduces disputes and improves project outcomes for everyone involved.