The Contact Center Services SME Clinic gives attendees one-on-one access to specialists who understand the full lifecycle of a locate request. This clinic is designed to help excavators, members and supervisors strengthen their ticket accuracy, choose the correct request types and understand what information is required for smooth processing. Participants can bring real-world examples, questions or challenging scenarios to review with an expert. The clinic covers topics such as writing clear dig descriptions, avoiding common errors, selecting appropriate locate request types, understanding timelines and improving communication between excavators and the Contact Center. Whether you’re new to the process or looking to refine your team’s workflow, this interactive session provides practical guidance to ensure clearer tickets, fewer delays and safer excavation outcomes.