Emergency dispatchers serve as the critical first point of contact in every crisis—carrying the emotional weight of intense calls, rapid decision-making, and the responsibility of guiding help where it’s needed most. Yet their needs are often overlooked within traditional support models. This 45-minute training highlights the essential role of peer support in safeguarding dispatcher wellness and building resilient communication centers. Participants will explore the core components of an effective peer support program tailored specifically for emergency dispatchers. The session covers: The unique stressors and cumulative impacts faced by dispatch professionals How peer support reduces stigma, promotes psychological safety, and encourages early help-seeking Practical strategies for fostering a supportive culture within communication centers By the end of the session, participants will understand how empowering “first, first responders” through structured peer support can enhance team cohesion, promote long-term wellness, and improve operational effectiveness.