This breakout session is designed to support Dispatch professionals by addressing the real challenges of fatigue, burnout, leadership expectations, and the evolving skillsets needed in today’s customer-service environments, including public safety and the utility industry. Grounded in Eversource’s continued commitment to the NHEDA community, this session explores how dispatchers can strengthen their well-being, build leadership qualities at any level, and prepare for future career opportunities, both within and beyond dispatch. The course is ideal for Dispatch professionals, supervisors, aspiring leaders, and individuals exploring future career pathways.