This eye-opening and interactive class centered around the National Traffic Incident Management System (TIMS). You’ll explore how even a single crash can ripple into traffic backups, secondary collisions, and increased danger for everyone on the road — unless the right steps are taken quickly and safely. We’ll break down the essential roles that Telecommunicators play behind the scenes, from coordinating response efforts to protecting first responders and the public. Learn how your voice, timing, and decisions can be the game-changer in critical traffic incidents. This isn’t just theory — it’s real-life impact. Come prepared to engage, reflect, and walk away with strategies that can save lives and reduce chaos on the roadways.