This energetic, interactive session dives into the real-world workplace clashes that unfold in public safety communications and shows how those moments can become powerful opportunities for growth…with plenty of laughs along the way. Participants will explore the most common types of conflict in PSAP environments, uncover the personality drivers that fuel drama, and learn practical, proven strategies to de-escalate tension before it derails team performance. Through insightful discussion, relatable “we’ve all been there” scenarios, and a touch of comedic relief, we’ll reframe conflict as something that can strengthen—not sabotage—your comm center culture. Whether you’re a frontline Telecommunicator, a CTO, or a supervisor, you’ll leave with actionable tools to create a more respectful, collaborative, and productive workplace—one conversation at a time.