Faster Payments: Expanding Reach Through a Strong User Experience
12:00 PM - 12:50 PMTue
FGH
Speakers
Eralda Hasani, AAP, CTP
Head of Domestic Payments
BNY Mellon
Brandon Krebs
Senior Technical Product Manager
Jack Henry
Reed Luhtanen
Executive Director
U.S. Faster Payments Council
Phillipa Wilson
Vice President of Faster Payments Strategy and Market Development
Mastercard
Documents
19_Faster_Payments_Expanding_Reach_Through_Strong_ A_User_Experience
“If you build it, they will come.” With two instant payments services now live in the U.S. in RTP® and FedNow®, the mantra could apply. But as history has shown us, in most instances, it takes more than the simple construction and availability of something, like a new payments rail, to achieve reach, adoption, and use. For these rails and faster payments, it will require two things: 1. user trust, and 2. a strong user experience. Ensuring faster payments support the needs of the end user will reap huge benefits not only users, but the industry as a whole. This session will shed light on how financial institutions are currently leveraging faster payments to support consumers and businesses and their plans for the future, and how these efforts will deepen faster payments reach and create a boon of new faster payments adoption and use.