How do you know if your staff is “quietly quitting” or headed for “the great detachment” (the latest buzzword)? Combat these phenomena by exploring the critical role of metrics in achieving organizational goals and improving performance. Without measurable data, it’s impossible to identify areas of improvement, recognize achievements or make informed decisions. Most importantly, metrics allow managers to provide constructive feedback based on evidence, not opinion. Identifying key performance indicators (KPIs) from front office staff to physicians, this course emphasizes the importance of aligning metrics with strategic goals and teaches practical methods to track progress, assess outcomes and adjust plans as needed. Transform your management approach by mastering the art of measurement and accountability to improve performance. If you want to achieve your goals, this session on metrics is key to making that happen! Learning Objectives: • Evaluate the role that metrics play in goal development. • Develop a list of 3-4 key performance metrics for at least one role in the practice. • Assess metrics that improve the performance management discussion.