The front office is one of the most important parts of the patient experience. These employees set the tone for the appointment and are often the differentiator for why patients choose one practice over another. We know this is true, but do the front office employees know? With one of the highest turnover rates in any role for medical practices, front office employees often report feeling undervalued and unmotivated. So, the question is—how do you lead your front office team to success? This session walks participants through the top three soft skills that any leader can implement to help improve the morale of their team by eliminating communication biases, providing support and keeping employees motivated.   During this session, learners will: Use effective feedback techniques to identify and bypass potential communication barriers. Develop best practices to better support employees when direct action and policy reminders are necessary.  Analyze signs of potentially disengaged employees to determine the best practices for supporting them.