In a world where finding and retaining high-performing staff feels harder than ever, this session explores how one ENT practice turned to technology—and, ultimately, AI—to bridge the gap. Through candid stories, practical examples and real-world results, participants will learn how automation, smart scheduling, digital assistants and AI-powered workflows can enhance operational efficiency, reduce costs and free up human talent for what matters most: patient care. Whether you’re struggling with staffing shortages, long wait times or billing inefficiencies, this session will give you fresh ideas and tangible tools to move your practice forward. Learning Objectives: By the end of this session, participants will be able to: Identify key operational challenges in ENT and audiology practices best suited for AI and automation-based solutions. Evaluate real-world examples of how AI has improved efficiency, reduced staffing burdens and increased revenue in core areas such as scheduling, diagnostics, charting and billing. Develop a strategic approach to implementing technology that supports staff, enhances patient experience and sustains independence in a competitive healthcare landscape.