Kim Ratz - Speaker, Trainer, Troubadour: Did you know there is a song about WA APCO/NENA? Come hear Kim perform it live! Kim’s session brings humor and levity to the ever-present, and sometimes dreaded, topics of morale and communication in the Com Center
Kim Ratz – Speaker, Trainer, Troubadour
What’s a Troubadour, you ask?
Once upon a time, before social media, and even before radio and print media, one of the mediums used to convey a message was via a troubadour who rode on horseback from town to town and sang songs to share news and entertain.
Full disclosure: Kim won’t be arriving on horseback. He will actually travel to Kennewick via plane, and maybe an Uber, from Minnetonka, Minnesota. Being the Troubadour he is, however, he will share a tune while conveying his message on creating and being resilient employees, making a positive impact, improving teamwork, and customer service.
In a busy workplace like yours, there’s a lot of tension and stress, and sometimes people take shortcuts or liberties with each other, and “toes are stepped on, lines are crossed, and buttons pushed.” And sometimes we forget that while we are all equal, we are NOT the same. Everyone brings something unique and special to the team. People see the same situation in different ways, and see different ways of responding, including style differences in how we communicate. And in your industry good communication is VITAL to good outcome! ~Kim