Establishing Mentor and Peer Support Groups
We all know training in a communication center is not easy, add the unique environment that we work in and it is a perfect recipe for CHALLENGE. Having a successful mentor program can help enhance and support your training program.
10:30 AM - 12:00 PMWed
Meeting Room H
Have you ever silently struggled with a call or had to hold it all together to move on to the next call? Maybe the day in and day out of hearing other people’s problems is getting to you. Now you are finding you are calling out more often, struggling to make it to work on time, and lack the joy of life that you once had? Peer Support is a vital piece to being a healthy dispatcher.
We will walk through some of the challenges of the job from training to being a senior dispatcher. How do you gain support from managers to get the peer to peer support you need and also have management behind you? How do you work seamlessly with HR to get your family (co-workers) the help they need without violating confidentiality.
Together we will identify the challenges, walk through some options to overcome those challenges and gain ideas for you to take back and implement in your own center.