Ransomware, malware, virus, Trojan, spyware, adware, and worm are some of the terms you’ve heard regarding attempts to damage or destroy a public safety network or system. Cyber-attacks are more and more common in the news and the 9-1-1 infrastructure is feeling the effects. This workshop session explores the different types of attackers, how they attack ECCs, and the best practices available for ECCs to protect IP networks and NG911 systems. There have been hundreds of documented attacks in the past 24 months, and we’ll explore hackers have infiltrated 9-1-1 systems and how we can prepare to be more secure.