Patients Candid Thoughts Are Worth More Than Pennies: Benefits and Insights of the Think-Aloud Method to Develop Patient Resources
Breakout Sessions - Friday Morning
9:00 AM - 10:30 AMFri
Elizabeth Wick, MD
Geri Lynn Baumblatt, MA
It’s often challenging to figure out what concepts confuse patients, how to clarify them, and how to address emotional components. One-on-one interviews using the think-aloud method let us get inside people’s thoughts to identify points of confusion and important insights as we make edits. We developed patient education booklets for surgical pathways implementation “toolkits” across several service lines. Interviews using the think-aloud method helped us identify problematic passages, iterate, and re-test them. Hear about the challenges and benefits of the approach, best practices, and qualitative data as these booklets are utilized at hospitals. Then it’s your turn to try it.