(Cancelled)Re-envisioning the structure of Access Services: A discussion of where we started to where we are today
What started out as a vision for Access Services turned into a newly structured department that encouraged collaboration, building relationships, and providing opportunities for professional growth. Redesigning workflows, offering new services and implementing systems brought about much change and while challenging at times created a sense of accomplishment and appreciation. For those with experience in Access Services, recognize that this department is not only the front line for services but is a department that is interconnected with the larger library and is all too often overlooked. This presentation will focus on the structural changes of the department including staffing and moving to a team based environment, projects and changes in workflows to encourage collaboration and ultimately improved the user experience.