Ronn Lehmann What Can We Learn From Hardhats?...Outside Perspectives on Safety Ronn brings two perspectives to Safety: as a patient, and as a Construction Safety consultant. He shares his experiences from both, and what his construction clients have done to ensure the safety of employees, vendors, and the public. These best practices have resulted in tremendous strides in the reduction of illness, injury, and fatalities in the construction industry, and can provide useful insights for health care professionals. Dr. Brandi Sillerud, Professor Minnesota State University Moorhead Creating Safety from the Chaos This session will provide learners with the opportunity to better understand and leverage chaos and change in creating a safety environment. As leaders, we tend to believe that chaos is bad, but in reality, properly managed chaos can help a culture grow and evolve. As healthcare providers we watch patients change in front of our eyes and we react in attempts to create a positive outcome but change to workplace practices can be unwanted and uncomfortable. So the question remains, how do we help staff realize that change helps an organization grow and evolve? This session will explore the utilization of chaos and change theory, along with transformational and quantum leadership theories to understand how chaos and change can actually create a safer environment for our staff and patients. It is important to note that unmanaged chaos can lead to staff burnout and worker harm/violence, which can negatively impact patient safety. COVID has accelerated burnout and individuals leaving healthcare; this certainly is placing our patients at risk. We know that if staff are not happy and safe, patients are likely not happy and safe. Understanding change to drive systems safety is an important leadership skill in our post-pandemic healthcare world. This session will provide interactive opportunities that can help enrich and develop those change management leadership skills. Interactive Activity More Information to come Karin Jay , Senior VP Global Services, Planetree International The Intersection between Quality, Patient engagement and Person-Centered Care Despite efforts for health systems transformation towards person-centeredness, many healthcare organizations fail to analyze the intersection of quality, patient safety and person-centered care. Departmental siloes and segmented data analysis fail to provide a complete picture of how patient-centered care approaches correlate with and improve patient safety and the quality of care. In this session, we will provide real-world examples, from around the globe about the ways in which patients and families can identify near misses and adverse events to improve patient safety in partnership with the healthcare organizations that care for them.