Start Time Topic 1:00: PM Meeting Safety/Security, Introductions, Meet and Greet! 1:00: PM Goals of the SIG, Joining Our SIG. Lets be a VOICE! Group to now Include ISM. 1:00: PM SIG Leader Case Study - Our Road to WebUI / CSD 1:30: PM ERS Topics to Discuss and Submit (VA / KP / ISM /CSFS) 2:00: PM VA / SW / KP Demo - Case Study 2:00: PM Value Add RRAR and BI Reporting (MITS) 2:30: PM Break 3:00: PM Infor ISM Service Management Update 3:30: PM ISM CSFS Case Study - Asheville Oil Company 4:00: PM ISM CSFS Case Study - Graphic Solutions 4:25: PM Recommended TUG Sessions. Wrap Up