Delivering added value products and services is what distribution all about. With new digital players entering our arena it is vital that distributors continue to innovate, add value and most importantly be able to demonstrate to their customers the value they are adding. A couple of quotes from business leaders:
- If distributors cannot show the value they add then why would anyone choose to do business with them except on the basis of price - Professor Ted Levitt, Harvard Business School.
- If you cannot quantify the value you add, don't be surprised if customers also fail to see it. - Paula Gildert, Head of R&D procurement, Astra Zeneca
Developing added value services is only half of the equation, distributors must be able to quantify the value they are adding. The session will outline, tools, techniques and examples of how you can develop or enhance value adding initiatives in your own business. Users of any ERP and all skill levels will find areas of interest in this session.