What Patients and Families Need: Communication and Resolution Programs
Patients and family members provide insight on what was helpful and harmful during their adverse event journeys as they interacted with the involved healthcare organizations. Gain important wisdom and understand signature program elements.
1:00 PM - 2:00 PMFri
Elder Voice Family Advocates
Nicole Devereaux Coaching
Patients and family members will provide insight into the ways that the healthcare system responded to their adverse event. A communications coach will provide tools and thought leadership through an honest conversation about the ways communication can either create healing or generate more harm. Gain important wisdom for responding to harm in ways that matter most to patients and their loved ones.