Learning Objectives: • Examine the leadership behaviors that influence patient experience. • Identify opportunities to strengthen communication and creating meaningful human connection. • Explore strategies for creating greater consistency across the patient journey. • Connect employee behaviors and workplace culture to patient experience. You Will Leave With: • Practical strategies that can be applied within your organization. • Ideas for strengthening communication among patients, families and care teams. • A clearer understanding of the leader’s role in creating a consistently caring, connected patient experience.