#SHOWUP clearly defines the service expectations of your staff on each and every interaction they encounter. Whether it be with a member of the public, field unit or each other, the #SHOWUP standards level the playing field and creates a process where positive outcomes are developed.
The #SHOWUP standard can be defined in two sentences:
It is no longer acceptable to just come to work and follow the rules. We must #SHOWUP and bring our best selves forward at every opportunity.
This #SHOWUP standard helps leaders evaluate levels of service, and places emphasis on the overall experience, not just the information relayed or processes completed.
Understanding that our workforce is driven by human emotions, there is now a clear path to correcting behavior when the standards are not quite being met. Or as we like to say, learn how to #SHOWUP instead of "show out."