Critical Behavior & Communication Soft Skills, Continued
Discussing the five critical soft skills used by every auditor every day, including identifying ways to destroy the inherent barriers to our behavior and communication effectiveness.
10:40 AM - 11:55 AMTue
Learning Objectives
· Evaluate our abilities and gaps in soft skills performance
· Recognize how to create an intentional presence – both in-person and on-line
· Build effective business rapport in first-time meetings and recurring audit interactions
· Identify effective interviewing and listening techniques
· Explore how to speak and present effectively so that ideas ‘stick’
· Understand how to ‘sell’ improvement ideas and influence management action where it’s needed
· Recognize what’s needed in both in-person and on-line virtual interactions to ensure being heard and understood