What happens when a known spiked positive comes up negative? What steps are taken when an incorrect result is sent to your largest customer? If the power went out over the weekend and an incubator full of test samples was out of temperature range for 24 hours, do you have a plan on how to address that?
After this presentation, attendees will have a better understanding about the importance of addressing nonconforming work, including the risks of doing too much or too little, and be given different tools on how to conduct a root cause analysis.