Preparing your first responder teams for the (un)expected in a world where technology, staffing and community are forcing us to do it differently is a MUST! Readiness as a matter of daily activity, and resiliency as a matter of good health, go hand in hand. Get away from the old ways…TITWWHADI Disease! This is the way we have always done it! Not only do we need to learn new policy and updated technologies, we must learn also, supporting the human side of change: stress management, communications, messaging…even overcoming resistance!