This educational session is dedicated to assisting all participants to gain a better of NG911. This session will cover all aspects from call ingress to call delivery. We will address the history of 9-1-1 and the transition to NG9-1-1including but limited to the changes that are to be expected between legacy and NG. Additionally, we will provide education around the planning and decision-making process towards successful migration to NG9-1-1.