CQC Opening Keynote: Good Enough for Mom — Building a Culture of Quality in Cannabis Manufacturing
This keynote applies the lean manufacturing principle of "quality at the source" — the idea that quality is built into every process step by the person performing it, not inspected in afterward — to the specific realities of cannabis operations.
9:00 AM - 9:45 AMWed
Cannabis Quality Salon C
Cannabis Quality
Speakers
Marie Antoinette Duncan, CSQ
President and CEO
Duncan Life Sciences
Cannabis manufacturing has inherited similar regulatory expectations to the pharmaceutical and food industries without always inheriting the workforce that grew up inside those systems. Many operators are building GMP-caliber quality programs on production floors staffed by people who have never worked in a regulated industry — and, in some cases, who joined out of personal enthusiasm for the plant, not because they set out to work in a manufacturing environment. That gap isn't a talent problem to route around; it's a culture problem to solve, and it starts with a standard simple enough for anyone on the floor to hold themselves to: good enough for mom. This keynote applies the lean manufacturing principle of "quality at the source" — the idea that quality is built into every process step by the person performing it, not inspected in afterward — to the specific realities of cannabis operations: multi-state regulatory variability, rapid scaling, high turnover, and a labor pool still learning that trimming, packaging, and extraction carry the same consequences for error as any other consumer goods product. Drawing on two decades leading enterprise quality systems across pharmaceuticals, medical devices, and cannabis — including building and scaling QMS infrastructure for two of the largest MSOs and standing up quality programs from the ground up at a licensed cannabis testing lab — this talk offers a practical framework for closing the experience gap. Topics will include how to train operators to own quality at the point of production, how to translate CAPA and deviation management into language a first-time manufacturing employee actually understands, and how "good enough for mom" can become more than a phrase — it can become an operating standard that scales. Attendees will leave with concrete strategies for embedding quality ownership on the floor, aligning frontline behavior with regulatory expectations, and turning a simple, human standard into consistent, safe, compliant products at scale.