Over the last two years the monthly deployment of residentail solar & storage has cuadrupled, while the number of complaints has doubled. Despite the rate of complaints per installation falling by 50%, there has been lots of media attention on the rise in the number of complaints filed. Why is there so much attention on the number, rather than the rate, of complaints? What are the nature of the complaints filed, and how can we work together to maximize customer satisfaction as the volume of solar & storage continues to rise?