Exceptional care goes beyond medicine; it’s about how clients feel. This session will equip you with the tools to lead with empathy, navigate high-stakes conversations, and create a consistent, compassionate client experience. Learn to coach your team, measure service success, and build lasting loyalty through emotional intelligence and strategic service delivery.  Don’t miss this opportunity to elevate every client interaction and lead your team with confidence. Learning Objectives: 1. Understand the principles of exceptional customer service and its impact on client loyalty. 2. Enhance communication skills for handling sensitive or challenging client interactions. 3. Develop strategies for fostering a service-oriented culture within the team, ensuring consistency across all client touchpoints. 4. Utilize technology and feedback to improve the client experience and measure service success.