Melanie Stone, DrPH(c), MPH, MEd
Assistant Director, Community Service Learning
The Center for Medical Humanities & Ethics
Co-Investigator, Health Confianza
Jason Rosenfeld, DrPH, MPH
Assistant Professor of Medicine
Assistant Director for Global Health
Center for Medical Humanities & Ethics
UT Health San Antonio
1. Discuss the importance of organizational health literacy efforts in community based settings.
2. Describe an innovative program to achieve organizational change to improve health literacy for clients and patients.
3. Describe methods for evaluating organizational health literacy efforts.
Guidelines exist about what constitutes a health literate organization, but little has been done to make these guidelines actionable or extend them to non-clinical health settings. Health Confianza is a San Antonio-based multi-level program piloting a pledge program to equip community-based organizations to make organizational health literacy (OHL) changes. Ten participating organizations self-assessed their health literacy environments, using the results to develop priority actions in: policy; practice; navigation; culture and language; and communication. The actions will be turned into an OHL Plan during an eight-month learning collaborative. A media campaign will highlight what the pledge program means for clients.