On October 25, 2023 the City of Lewiston experienced the worst mass shooting in Maine’s history. What began as a “routine” Wednesday night in the 9-1-1 Center quickly turned into what can only be described as chaos. Our Center not only handled one active shooter, but two separate locations, followed by a massive manhunt and a community desperate for answers. Our goal is to share lessons learned from that night and the days and weeks that followed.