empowOR Task Force (CAA)
This collaborative session is designed to enhance the functionality, support, and overall effectiveness of empowOR across the association.
10:15 AM - 11:30 AMThu
Fayette
IT
Speakers
Crystal Bryson-Obrer
CSBG Grant Contract Coordinator
Louisville Office of Social Services
David Falconbury
Director of Information Technology
Community Action Council
Representatives from multiple agencies will come together to identify challenges, explore opportunities for improvement, and develop practical recommendations that benefit all users. Key discussion areas will include root cause analysis of common system issues, reporting concerns and recurring errors, and future opportunities for system enhancements and continued improvement.