Improving Outcomes of Special Needs Interactions for EMS Personnel
Participants will learn how to adapt communication styles, recognize behavioral cues, and apply de-escalation techniques to reduce stress and improve patient outcomes. 2 CEH Special Needs, all provider levels.
10:00 AM - 12:00 PMFri
Ballroom II
Presenters
Stephanie Zoltowski, PsyD
Founder & Training Consultant
Spectrum Training Solutions
EMS personnel play a vital role in caring for individuals with special needs, yet traditional training often overlooks the unique communication and interaction challenges these encounters present. This session equips EMS professionals with essential knowledge and practical strategies to effectively assess, communicate with, and care for individuals with intellectual, developmental, and cognitive disabilities. Participants will learn how to adapt communication styles, recognize behavioral cues, and apply de-escalation techniques to reduce stress and improve patient outcomes.