In today's rapidly evolving landscape, artificial intelligence (AI) and generative AI stands as a transformative force reshaping industries and societies alike. This talk delves into Conversational AI and practical applications, offering insights into the essential considerations and emerging trends driving this dynamic field. We will delve into two use cases, 1. The impending retirement of experienced professionals poses a the critical challenge of knowledge transfer. This presentation explores the transformative potential of Generative AI and Oracle's Conversational AI solutions in bridging this gap, facilitating seamless knowledge transfer and preserving invaluable institutional expertise. 2. We'll illustrate how caseworkers are using Oracle's Conversational AI in processing unstructured as well as structured database data to streamline ticket handling. These Generative AI capabilities are redefining workforce dynamics, ensuring innovation, and resilience within organizations.