A challenge that many leaders face in Access Services is managing employee relations. A team with high morale will be well-functioning, collegial, and more likely to represent the library positively. What is a leader to do when they notice a slow degenerative change in morale or when a department has become toxic? This is when clearly defined progressive discipline can be used as a tool to guide a department back on track. Progressive discipline should not be punitive especially if it incorporates a sense of belonging steeped in DEI. Using positive discipline techniques that reinforce connectedness, team spirit, and genuine restorative practices that help employees take responsibility for their actions intent on repairing harm. As such, it should modify behaviors, hold employees accountable, and maintain team morale. This presentation will share the steps of progressive discipline that the presenters have used and will share real-life scenarios throughout the presentation.