“Do We Really Need a Service Desk?!” This is not a new question. Many of us have dealt with this question in one way or another, and this question will continue to increase in popularity as we move further into the age of the “21st Century Library”. In our library, the majority of the work our librarians do is virtual and a vast majority of our resources are all online. Here is the result of these two facts: many believe that the service desk is outdated and unnecessary. I will admit, it is hard to know the necessity of something if you do not see it on a daily basis. Because I see how frequently our services are requested in person, I set out on a quest to prove this with some data. I created an easy way to track and categorize all of our encounters (both in person and on the phone), trained our staff on the new procedure, and away we went on our journey to save the desk. In this lightening talk, I will expand on the aforementioned process, and I will discuss the, shocking to most (including me!), results of our data collecting.