When a 911 call comes in for someone not breathing, the clock is already ticking. This session breaks down the myths of Telephone CPR (T-CPR) and shows how 911 professionals, Fire, and EMS can work together to deliver better patient care, starting at the very first ring. We’ll cover early recognition of cardiac arrest, common caller responses that can create confusion for us working in a blind environment, what to do when we don’t get a clear yes or no answer, and practical techniques to guide callers effectively until responders arrive. Regardless of which medical protocols you use, you’ll leave with actionable takeaways you can apply on your very next call. Did you know that every minute that passes after someone collapses from an out of hospital cardiac arrest their chances of survival decrease by 10 percent? That means we have 600 seconds. I help 911 professionals shift their thinking from fear of taking these calls to empowerment. This is one call we own; we have the amazing power to improve lives saved by simply starting CPR sooner. By improving confidence in the 911 professional with training we elevate care at the very beginning. Through real 911 call audio and case examples, this class provides insights, tips, and tools to strengthen your confidence and skills, improve collaboration with EMS partners, and ultimately save more lives.