Are you new to 911 operations in Alabama—or just due for a system refresh? Let’s take a trip back to the basics and revisit the Alabama Next Generation Emergency Network (ANGEN) project: what was rolled out, why it matters, and how these tools support PSAP operations every day. This session will highlight essential 911 center resources that every Public Safety Telecommunicator should feel confident using. We’ll explore how these tools work, when they matter most, and why they can be critical during moments of chaos. We’ll wrap up with a look ahead at upcoming developments and what’s next for Alabama 911—because staying current is part of staying excellent.