I’m madder than Hell and I’m not going to take it anymore – sound familiar? Unfortunately workplace violence is one of the leading causes of occupational fatalities. Anger management is paramount in addressing this exposure. How do we get from rhetoric to
rampage, from disagreements to destruction? In this fast-paced presentation, Ed breaks down the 4 categories of workplace violence. He discusses the concept of conflict escalation and de-escalation and how rapidly situations can deteriorate. What are the signs/tells that things are beginning to unravel? How we react can add fuel to fire or help extinguish an escalating situation.