Strategic Planning for the Emergency Communications Center
Emergency Communications Centers (ECC) have begun evolving into complex and demanding organizations. As a leader, this can be overwhelming; a strategic plan will help you maintain a focus that will ensure your agency thrives.
This session will educate attendees on why the need for a strategically managed agency is important. Developing a strategic plan for your agency will guarantee that your ECC is not functioning by a “fly by night” approach, but operating on a mission-centered approach. Director Holmes admits she is not as organized as she should be. Especially with such a complex, multi-faceted agency. But her two-year strategic plan has helped her and her team move forward to perceptible goals. This presentation will include Washington DC’s Office of Unified Communication’s full report, and visuals used to engage internal and external stakeholders, as well as the public.