As business and HR leaders, we need to stop avoiding tough conversations because you think you are being polite. Many problems in the workplace are often due to not having clear communication. Sometimes we think it is easier to feed people half-truths because we do not want to hurt their feelings when in reality, we are making ourselves feel better. The participants will be actively involved throughout the session by partnering up with one another in a few scenarios, role playing, and answering questions. After attending this session, participants should be able to: 1. Create a culture of improved wellness and high performance 2. Apply how to have tough conversations with employees and customers 3. Demonstrate how to use the tools introduced to redesign behavior change to solve problems