This presentation will feature key insights for a mixed methods prospective multi site study of CT and MRI operations. Learning objectives include: - Understand the use of alternative methods of workflow analysis that including AI computer vision, discrete event simulation, and human design engineering to offer different perspectives on Medical Imaging operations - Discuss how workflow data can inform targeted quality-improvement interventions. - Learn the challenges and benefits of engaging staff and patients in operational research - Potential benefits of scalable decision support to manage periods of high imaging demand