Paying warriors timely and accurately is key to recruiting, retaining, and equipping warriors. Warrior financial readiness is a critical contributor to mission readiness. Paying our retired warriors accurately and timely is part of keeping our commitment to those who have sacrificed and served, and ensuring civilians are accurately paid is essential to having a fully capable Total Force. This session will detail how the Defense Finance and Accounting Service is moving with deliberate focus and speed to implement a comprehensive Total Force Pay modernization strategy including Warrior Pay. DFAS will share how it is delivering tangible results to achieve its vision for a seamless pay experience across a customer's life cycle of pay. Learn about the latest actions and status to upgrade pay services for Warriors, Retired Warriors, and Civilians. This briefing will outline strategic imperatives, key accomplishments, and future roadmap all anchored in one core principle: delivering accurate, timely, and reliable pay services to every single warfighter, retired warfighter, and civilian we are privileged to serve.
Learning Objectives:
1. Articulate the strategic vision for Total Force Pay modernization strategy, starting with Warrior Pay and its direct impact on mission readiness.
2. Identify the key technological pillars of the transformation, including the myPay mobile app, military pay application modernization, retiree pay modernization, and civilian pay
3. Understand the progress and initial outcomes of the Warrior Pay modernization, including the establishment of the Program Management Office (PMO) and the scope of Minimum Viable Products (MVPs).
4. Learn about modernization progress for retirees pay and the adoption of AI to accelerate account set up and customer service.
5. Get the latest status on modernization for civilian pay customer service and the DoW's implementation of OPM's Online Retirement Application tool.
6. Describe how DFAS is restructuring its services and systems to better serve the modern warfighter, retirees, and civilians with improved accuracy, speed, and transparency.