As the lasting impacts of the pandemic on the food industry continue to unfold and we work to redefine a “new normal,” it is important that businesses focus closely on being better prepared to adapt to unforeseen disruptions and emergent issues as they arise. COVID-19 has tested many aspects of the food industry, exposing inadequacies and weak links. The core of most food safety management programs has performed well during the pandemic. However, many supportive and/or prerequisite programs proved to be more vulnerable. As the food industry moves forward and more sectors reopen, we should expect greater focus on food safety, sanitation, audit readiness as well as greater scrutiny from regulatory agencies and the public. A robust integrated pest management (IPM) program, whether labeled a preventive control or a prerequisite program is a key component in providing safe food and assuring its quality. The new normal also means acknowledging that issues such as pest pressure will continue during times of major operation disruptions and procedures must be in place, at all times, that will allow for effective pest management programs to be maintained. The Bayer remote Rodent Monitoring System (RMS) is such a tool. The Bayer RMS helps elevate pest control practices by intelligently automating the monitoring of rodent control devices using IoT technology. This session will provide a look at how the Bayer RMS helps to optimize IPM, improve audit readiness, minimize business disruptions and compensate for those times when in-person contact may be decreased without decreasing service quality - all in all helping to prepare and protect your business (and your bottom line) as you forge ahead into the new normal.